How Do I Find an Email That Might Be in My Spam Quarantine?

How Do I Find an Email That Might Be in My Spam Quarantine?

Sometimes a legitimate email doesn't arrive because our spam filter caught it and placed it in quarantine instead of your inbox, rather than deleting it outright. This article shows you how to check your quarantine and search for a specific message.

Opening your spam panel

  1. Log in to webmail at https://webmail.usgo.net.

  2. Click the gear/Settings icon in the top-right corner.

  3. Click Settings from the dropdown.

  4. In the left-hand settings menu, expand Mail.

  5. Click Spampanel.

  6. If nothing appears in the panel area, click the link that says “click here to open it in a new window.” This opens your personal spam filtering dashboard in a new browser tab — you won't need to log in again.

Finding the quarantine queue

  1. In the new tab, click Spam quarantine in the left sidebar (or the matching tile on the dashboard).

  2. This opens a search screen already filtered to show only quarantined messages.

Searching for a specific email

  1. Click “+ New rule” to add a search filter.

  2. In the field dropdown, choose what to search by — From to search by the sender's email address, Subject to search by a keyword, or Timestamp to narrow by date.

  3. Choose a match type (contains is usually the easiest option) and type what you're looking for.

  4. Click the blue “Show Results” button.

What you can do with a quarantined message

If you find the message you were missing, click the small dropdown arrow next to that row to see the available actions:

  • Add sender to allow list — lets future email from that sender through automatically.

  • A delivery/release option to send the message to your inbox is typically available here as well. If you don't see one, contact our support team and we can release it for you.

A few things to know

  • Quarantine entries are only kept for a limited time before being automatically purged, so it's best to check as soon as you notice a message is missing.

  • It can take a few minutes (typically under 10) after a message arrives before it shows up in the quarantine search.

  • Whitelisting a sender is separate from releasing a message — doing one does not automatically do the other.

Need help?

If you can't find what you're looking for, or you'd rather we check for you, email info@savemyservice.com with the sender's address and roughly when the message should have arrived, and we'll take a look.

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