How Do I Reach Support, and What Response Time Should I Expect?

How Do I Reach Support, and What Response Time Should I Expect?

Here's what to expect when you reach out to our support team.

Support hours

Our support team is available Monday through Friday, 8:00 AM to 5:00 PM.

Response time

We aim to get back to you — with at least an initial response, if not a full resolution — within 24 working hours of your request.

How to reach us

Email us anytime at info@savemyservice.com for general queries, support@savemyservice.com for technical queries and accounting@savemyservice.com for billing queries.

We can also be reached at 614-729-8500.  If we do not pick up, please leave us a voice message.

Requests submitted outside of business hours are picked up the next business day.

Need help?

Have an urgent issue? Let us know the details in your email and we'll prioritize accordingly during business hours.

    • Related Articles

    • Scam Spotlight: Tech Support Scam Pop-Ups and Calls

      Part of our Scam Spotlight series — plain-language breakdowns of specific phishing and scam patterns we see, building on our Understanding Spam and Phishing Emails (Basics) article. What this scam looks like A pop-up suddenly fills your screen — ...

    • What Happens If I Cancel My Account?

      What Happens If I Cancel My Account? If you're thinking about canceling your email service with us, here's what to expect, so there are no surprises either way. How to Cancel Email support@savemyservice.com with the email address you'd like to cancel ...

    • What Could Cause My Account to Be Suspended?

      Account suspension isn't something we take lightly, and it happens for a limited set of specific reasons. Here's what can trigger it. What can cause a suspension Illegal or abusive use — including sending spam, or using the service for fraudulent, ...

    • I Mailed a Check but My Account Still Shows Unpaid

      I Mailed a Check but My Account Still Shows Unpaid If you mailed a check and your account still shows a balance, don't worry — this is usually just a timing issue or a check sent to the wrong address, and it's easy to sort out. The Most Common Cause ...

    • Why Do I Have to Pay for Email Service?

      Why Do I Have to Pay for Email Service? If you're used to free email from a big provider, or your email used to be bundled in with an internet or phone bill, it's a fair question why there's now a separate charge just for your mailbox. Here's what ...