If you sent a payment to your previous provider (for example, Metronet, Vexus, USFamily, or NTS) around the time your email moved to SaveMyService Hosting, that payment may not have automatically carried over into our billing system — even though you paid in good faith.
During a provider transition, billing systems don't always stay perfectly in sync. If a payment was sent to the old provider's account or address instead of to us, it simply never reaches our records, so our system shows the invoice as still unpaid — even though, from your side, you already took care of it.
Email accounting@savemyservice.com and let us know you already paid, with the date and amount.
If you have it, attach proof of payment — a receipt, bank/card statement line, or confirmation email from the old provider.
We'll verify the payment with your previous provider and reconcile your account so it correctly reflects that period as paid.
You won't be asked to pay twice for a period you've already covered — this is simply a records mismatch that we can correct once we can verify your payment.
If your account still shows a balance you believe you've already paid, please contact our support team with your payment details and we'll get it corrected.