Our billing system is automated, and on rare occasion it can issue a duplicate invoice or charge for the same service period in error. If that's happened to you, we're sorry for the confusion — it's a quick fix once we take a look.
Compare the service period (date range) listed on both invoices:
If the date ranges are identical, it's a true duplicate.
If the date ranges are different, one of them is likely a catch-up invoice for a separate period — see Why Am I Being Billed Again After I Just Paid? for that scenario.
Email accounting@savemyservice.com with both invoice numbers (or a screenshot of your billing history showing both charges).
We'll verify the duplicate on our end and either void the extra invoice before it's paid, or refund the duplicate payment if it's already gone through.
You don't need to dispute the charge with your bank or card issuer for this — going straight to us is faster and avoids any dispute/chargeback fees on your end.
If you spot what looks like a duplicate charge, please reach out to our support team as soon as you notice it — the sooner we know, the faster we can sort it out.