If a billing email or invoice from us feels off — maybe it mentions an unfamiliar company name, or just seems like something a scammer would send — it’s always smart to double-check before paying anything. This article covers how to tell a real invoice from a fake one.
It references the exact email address on your account, not a generic greeting like “Dear Customer.”
It includes a unique account PIN on the invoice. This PIN is specific to your account and won’t appear on a fake invoice.
The dollar amount matches a service you actually have with us (mailbox hosting, extra storage, etc.) — not an unrelated purchase or an unusually large, alarming figure.
It doesn’t pressure you with an urgent countdown ("pay within 12 hours or lose access").
The sender's address doesn't come from a domain associated with us or your provider.
It asks you to call a phone number or click a link to "verify" or "correct" billing information, rather than simply showing the invoice.
It pushes urgency — a short deadline, a threat of suspension, or a demand to act "immediately."
It asks for a full card number, CVV code, or a one-time verification code by email, phone, or a linked page.
For a broader look at these tactics, see our Scam Spotlight: Fake Invoice and Payment Emails and Understanding Spam and Phishing Emails (Basics) articles.
Don't click any links or call any numbers in the message you're unsure about.
Log in to your account or payment portal directly (typed in yourself) to see whether the same invoice appears there.
Contact us directly at info@savemyservice.com and ask us to confirm the charge before you pay anything.
If you're ever unsure whether a billing email is real, don't guess — just contact our support team and we'll confirm it for you right away.