If you recently paid an invoice and then received another one right after, it can understandably feel like a mistake or a duplicate charge. In many cases, though, the first invoice was a normal “catch-up” invoice and the second an invoice at the start of a new service period rather than a second bill for the same thing.
When an account transitions between providers or billing systems, there's sometimes a gap between when your last payment covered service through and when regular annual billing officially started with us. A catch-up invoice covers that gap period, so your billing cycle lines up correctly going forward.
This is different from being billed twice for the same period — it's billing for a different period that hadn't been covered yet.
Check the service period (the date range) listed on each invoice — a catch-up invoice will cover a different date range than your last payment.
If both invoices show the exact same date range, that's a duplicate, not a catch-up charge — see I Think I Was Charged Twice — What Should I Do?
If you'd like us to walk through your specific invoices and confirm what each one covers, just contact our support team with your account email address, and we'll clarify it for you.