Why Do I Have to Pay for Email Service?

If you're used to free email from a big provider, or your email used to be bundled in with an internet or phone bill, it's a fair question why there's now a separate charge just for your mailbox. Here's what that fee actually covers.

What You're Actually Paying For

• Dedicated mail server hosting — keeping your mailbox online, backed up, and reliably delivering your mail.

• Spam and phishing filtering — actively maintained rules that keep unwanted and malicious email out of your inbox.

• Real customer support — a support team you can actually reach by email when something goes wrong, rather than an automated help center with no direct contact.

• Independence from any single internet provider — your email address keeps working even if you switch internet providers, unlike email addresses tied to a specific ISP.

Why It's Not Free

Free email services typically cover their costs by showing ads or using account data for advertising. Paid, private email — the kind we provide — runs on server and support costs instead, without ads or data-driven monetization. The $30 per year base rate for a mailbox reflects those real infrastructure and support costs, kept as low and straightforward as we can make it.

Need Help?

If you have questions about your specific plan or pricing, please contact our support team and we're glad to walk through it with you.