If you've noticed some incoming email with "Potential SPAM: " added to the front of the subject line, here's what that means and what to do about it.
Every incoming message is scored by our spam filtering system for how likely it is to be spam. Most clearly legitimate mail is delivered normally, and most clearly spam is filtered out or sent to quarantine. But some messages fall in between — not obviously spam, but not clearly clean either.
When a message lands in that in-between range, instead of guessing wrong in either direction, we deliver it to your inbox as usual but add "Potential SPAM: " to the beginning of the subject line. This is just a heads-up flag — it doesn't block, delay, or limit the message in any way.
Review it like any suspicious email — check the sender's address and think twice before clicking links or opening attachments.
If it's legitimate, you can read and use it normally. The tag is just a caution flag, not a restriction. If it is from an address you regularly expect mail from, you can add the address to your whitelist.
If it's junk, you can simply delete it, or forward it to spam@usfamily.net so we can use it to keep improving our filtering.
Messages in this uncertain range are genuinely a toss-up — confident enough that something looks off to flag it, but not confident enough to risk quarantining something you actually wanted. Flagging it in the subject line puts the decision in your hands instead of ours.
Seeing this tag on messages that shouldn't be flagged, or have questions about how our spam filtering works? Email info@savemyservice.com and we'll take a look.