Why Is My Email Going to Spam? (Checking Your SPF/DMARC Setup)
If email you send is landing in recipients' spam folders instead of their inbox, the cause may be related to your domain's authentication setup rather than the content of your message.
Common causes
Missing or outdated SPF record — if a sending system isn't listed in your domain's SPF record, receiving mail servers may treat its mail with suspicion.
A newly added sending service — if you recently started sending from a new platform (a CRM, marketing tool, or another provider) in addition to your regular mailbox, its records may not have been added yet.
Strict DMARC policy — if your domain's DMARC record is set to actively reject or quarantine unauthenticated mail, even small authentication mismatches can cause delivery issues.
Recipient-side filtering — sometimes it isn't your setup at all; the recipient's own spam filter (or their organization's) may simply be aggressive.
What to do
Let us know which sending address or service is having trouble, and roughly when the issue started.
We'll check your domain's current SPF/DKIM/DMARC configuration to confirm everything sending on your behalf is properly authorized.
If a new service needs to be added to your records, we'll get that configured.
Need help?
Having deliverability trouble? Email support@savemyservice.com with the sending address and details, and we'll dig into your domain's records.
Related Articles
What Are MX, SPF, and DMARC Records, and Why Do They Matter?
If you've ever seen the terms "MX record," "SPF," or "DMARC" mentioned in a support conversation and wondered what they actually do, here's a plain-language breakdown. MX records — where your mail goes An MX (Mail Exchanger) record is a DNS entry ...
My Email Isn't Receiving — Troubleshooting Checklist
My Email Isn’t Receiving A step-by-step checklist to help you find missing mail. If you can send mail but messages you’re expecting aren’t showing up, the cause is almost always one of a few common issues. This article walks you through them, one ...
How SaveMyService Sets Up Your Domain's DNS for Email
When you sign up for custom-domain email hosting with us, your domain needs a few specific DNS records pointed at our mail servers so email can actually find its way to your mailbox. Here's how that works. What we do for you In almost all cases, we ...
Why Does My Email Subject Say 'Potential SPAM: '?
If you've noticed some incoming email with "Potential SPAM: " added to the front of the subject line, here's what that means and what to do about it. What this means Every incoming message is scored by our spam filtering system for how likely it is ...
I Send Email From My Domain Through Gmail or Another Service — What DNS Do I Need?
Some customers host their mailboxes with us but also send email from their domain through another service — like Gmail, a CRM, or a marketing/newsletter platform. This is supported, but it takes a bit of extra DNS setup to work correctly. Why this ...