Our online Help Center is a free, searchable library of step-by-step guides and answers covering the most common questions we receive — available anytime, day or night.
Why use the Help Center?
- Get answers in seconds instead of waiting in a phone queue or for an email reply.
- Available 24/7/365, including nights, weekends, and holidays — even when our support team is offline.
- Step-by-step instructions are written and reviewed by our support team, so you get the same accurate answer every time.
- No account login or ticket required to browse most articles.
What kinds of questions can I get answered here?
The Help Center covers the topics customers ask about most, including:
- Account and billing questions (invoices, payment methods, renewals, plan changes)
- Getting started with your service and initial setup
- Email, domain, and DNS configuration basics
- Troubleshooting common error messages and connection issues
- Security features (SSL, spam filtering, password resets)
- How-to guides for features within your account
If you don't see your exact question, use the search bar at the top of the Help Center — most topics are indexed by keyword, not just title.
Will it answer most of my questions without needing to call or email?
For the majority of common, general, and how-to questions — yes. Most customers who search the Help Center find their answer without ever opening a ticket. For issues that are specific to your account (for example, something appears broken only on your service, or requires us to look at account-specific data), you'll still want to submit a ticket or contact us directly. Browsing the Help Center first is often the fastest way to get unstuck, and many articles link directly to a ticket form if you still need help.
No. The Help Center is completely free and included with every account — there's no additional fee, subscription, or login required to use it.
Still need help?
You can contact our support staff at the following email addresses: