Troubleshooting
Why Can't I Connect After a Recent Security Update?
Why Can't I Connect After a Recent Security Update? Why some devices lose email access after we renew our security certificate, and how to fix it. From time to time, we update the SSL certificate that secures and authenticates our mail servers — this ...
Why Isn't My Email Syncing Across All My Devices?
Why Isn't My Email Syncing Across All My Devices? Understanding IMAP vs. POP, and how to check which one your device is using. If a message you read (or deleted) on one device still shows as unread on another — or mail disappears from your phone ...
My Mailbox Was Hacked — What Happens Next?
My Mailbox Was Hacked — What Happens Next? What to do right away, and how we help you secure and restore your account. If you notice unusual activity on your account — sent messages you didn't write, contacts saying they got strange emails from you, ...
My Email Bounced Back — What Do I Do?
My Email Bounced Back — What Do I Do? Understanding "Undelivered Mail" notices and how to fix the most common causes. If you sent a message and got an automatic reply saying it couldn't be delivered (often titled “Undelivered Mail Returned to Sender” ...
My Email Isn't Receiving — Troubleshooting Checklist
My Email Isn’t Receiving A step-by-step checklist to help you find missing mail. If you can send mail but messages you’re expecting aren’t showing up, the cause is almost always one of a few common issues. This article walks you through them, one ...
My Email Isn't Sending — Troubleshooting Checklist
My Email Isn’t Sending — Troubleshooting Checklist If you can receive mail but messages won’t send — or they sit in your Outbox forever — the cause is almost always one of a handful of common issues. Work through this checklist in order. Most ...