SPAM and Phishing Information
How Do I Whitelist or Blacklist a Sender in My Spam Filter?
Sometimes a "Potential SPAM:" tagged message turns out to be from someone you trust, and you'd like their future email to come through cleanly. Other times, an unwanted sender keeps getting through and you'd rather block them outright. Here's how to ...
Why Does My Email Subject Say 'Potential SPAM: '?
If you've noticed some incoming email with "Potential SPAM: " added to the front of the subject line, here's what that means and what to do about it. What this means Every incoming message is scored by our spam filtering system for how likely it is ...
How Do I Find an Email That Might Be in My Spam Quarantine?
Sometimes a legitimate email doesn't arrive because our spam filter caught it and placed it in quarantine instead of your inbox, rather than deleting it outright. This article shows you how to check your quarantine and search for a specific message. ...
Scam Spotlight: Romance Scams
Part of our Scam Spotlight series — plain-language breakdowns of specific phishing and scam patterns we see, building on our Understanding Spam and Phishing Emails (Basics) article. What this scam looks like Someone you've never met in person — often ...
Scam Spotlight: Lottery, Inheritance, and Prize Scams
Part of our Scam Spotlight series — plain-language breakdowns of specific phishing and scam patterns we see, building on our Understanding Spam and Phishing Emails (Basics) article. What this scam looks like You're told you've won a lottery, ...
Scam Spotlight: Lookalike Domains and Spoofed Sender Names
Part of our Scam Spotlight series — plain-language breakdowns of specific phishing and scam patterns we see, building on our Understanding Spam and Phishing Emails (Basics) article. What this scam looks like Instead of a completely unrelated address, ...
Scam Spotlight: 'We Have Your Password' Extortion Emails
Part of our Scam Spotlight series — plain-language breakdowns of specific phishing and scam patterns we see, building on our Understanding Spam and Phishing Emails (Basics) article. What this scam looks like You receive a threatening email claiming ...
Scam Spotlight: Gift Card Request Scams
Part of our Scam Spotlight series — plain-language breakdowns of specific phishing and scam patterns we see, building on our Understanding Spam and Phishing Emails (Basics) article. What this scam looks like Someone claiming to be a boss, coworker, ...
Scam Spotlight: Tech Support Scam Pop-Ups and Calls
Part of our Scam Spotlight series — plain-language breakdowns of specific phishing and scam patterns we see, building on our Understanding Spam and Phishing Emails (Basics) article. What this scam looks like A pop-up suddenly fills your screen — ...
Scam Spotlight: Fake Package Delivery Notifications
Part of our Scam Spotlight series — plain-language breakdowns of specific phishing and scam patterns we see, building on our Understanding Spam and Phishing Emails (Basics) article. What this scam looks like You get an email or text message claiming ...
Scam Spotlight: Fake Invoice and Payment Emails
Part of our Scam Spotlight series — plain-language breakdowns of specific phishing and scam patterns we see, building on our Understanding Spam and Phishing Emails (Basics) article. What this scam looks like You receive what looks like a routine ...
Scam Spotlight: 'CEO Fraud' Wire Transfer Requests
Part of our Scam Spotlight series — plain-language breakdowns of specific phishing and scam patterns we see, building on our Understanding Spam and Phishing Emails (Basics) article. What this scam looks like You get an email that appears to be from ...
Scam Spotlight: Fake "Verify Your Account" Emails
Part of our Scam Spotlight series — plain-language breakdowns of specific phishing and scam patterns we see, building on our Understanding Spam and Phishing Emails (Basics) article. What this scam looks like You get an email that looks like it's from ...
Understanding Spam and Phishing Emails (Basics)
What is spam? Spam is unsolicited or unwanted email, usually sent in bulk. Typical examples include advertising messages you never signed up for, misleading offers, or messages that don’t relate to your work with us. Key characteristics: Sent to many ...
Popular Articles
Outlook Classic - How to Connect Your Email Account via IMAP
Overview This guide walks you through adding your email account to the classic Microsoft Outlook desktop app (Outlook 2016, 2019, 2021, and Microsoft 365 Classic) using IMAP. IMAP keeps your messages synchronized between the server and all your ...
Mozilla Thunderbird - How to Connect Your Email Account via IMAP
Overview This guide walks you through adding your email account to Mozilla Thunderbird using IMAP. IMAP keeps your messages synchronized between the server and all your devices, so anything you read, send, or file in Thunderbird is reflected ...
iPhone or iPad - How to Connect Your Email Account via IMAP
Overview This guide walks you through adding your email account to the built-in Mail app on an iPhone or iPad using IMAP. IMAP keeps your messages synchronized between the server and all your devices, so anything you read, send, or file on your ...
Android (Gmail App or Samsung Email) - How to Connect Your Email Account via IMAP
Overview This guide walks you through adding your email account to an Android phone or tablet using IMAP. IMAP keeps your messages synchronized between the server and all your devices, so anything you read, send, or file on your Android device is ...
New Outlook for Windows - How to Connect Your Email Account via IMAP
Overview This guide walks you through adding your email account to the new Outlook for Windows using IMAP. IMAP keeps your messages synchronized between the server and all your devices, so anything you read, send, or file in Outlook is reflected ...