Policies and Service Information
How Do I Reach Support, and What Response Time Should I Expect?
Here's what to expect when you reach out to our support team. Support hours Our support team is available Monday through Friday, 8:00 AM to 5:00 PM. Response time We aim to get back to you — with at least an initial response, if not a full resolution ...
What Could Cause My Account to Be Suspended?
Account suspension isn't something we take lightly, and it happens for a limited set of specific reasons. Here's what can trigger it. What can cause a suspension Illegal or abusive use — including sending spam, or using the service for fraudulent, ...
Our Privacy Policy — How We Handle Your Data
Your privacy matters to us, and we want it to be easy to find out how we handle your information. Read the full policy Our complete Privacy Policy is available at savemyservice.com/privacy. It covers what information we collect, how it's used, and ...
Do You Guarantee Uptime? (Our Service Commitment)
We want to be upfront about what kind of service commitment we offer, so there are no surprises. Do you offer a formal SLA? We do not currently offer a formal Service Level Agreement (SLA) or guaranteed uptime percentage. We work hard to keep email ...
What Happens to My Mailbox Data After I Cancel?
If you're wondering what happens to your mailbox and its contents after you cancel your service, here's what to expect. What happens when you cancel When your account is cancelled, your mailbox — including all stored email — is deleted. We don't keep ...
Our Acceptable Use Policy — What's Allowed and What's Not
Our services are meant to support legitimate, everyday email use for individuals and businesses. This article gives a plain-language overview of what's expected — our full Terms of Use governs the complete details. What's allowed Normal personal and ...
Popular Articles
Outlook Classic - How to Connect Your Email Account via IMAP
Overview This guide walks you through adding your email account to the classic Microsoft Outlook desktop app (Outlook 2016, 2019, 2021, and Microsoft 365 Classic) using IMAP. IMAP keeps your messages synchronized between the server and all your ...
Mozilla Thunderbird - How to Connect Your Email Account via IMAP
Overview This guide walks you through adding your email account to Mozilla Thunderbird using IMAP. IMAP keeps your messages synchronized between the server and all your devices, so anything you read, send, or file in Thunderbird is reflected ...
iPhone or iPad - How to Connect Your Email Account via IMAP
Overview This guide walks you through adding your email account to the built-in Mail app on an iPhone or iPad using IMAP. IMAP keeps your messages synchronized between the server and all your devices, so anything you read, send, or file on your ...
Android (Gmail App or Samsung Email) - How to Connect Your Email Account via IMAP
Overview This guide walks you through adding your email account to an Android phone or tablet using IMAP. IMAP keeps your messages synchronized between the server and all your devices, so anything you read, send, or file on your Android device is ...
New Outlook for Windows - How to Connect Your Email Account via IMAP
Overview This guide walks you through adding your email account to the new Outlook for Windows using IMAP. IMAP keeps your messages synchronized between the server and all your devices, so anything you read, send, or file in Outlook is reflected ...