Billing and Payments
Why Do I Have to Pay for Email Service?
Why Do I Have to Pay for Email Service? If you're used to free email from a big provider, or your email used to be bundled in with an internet or phone bill, it's a fair question why there's now a separate charge just for your mailbox. Here's what ...
What Happens If I Cancel My Account?
What Happens If I Cancel My Account? If you're thinking about canceling your email service with us, here's what to expect, so there are no surprises either way. How to Cancel Email support@savemyservice.com with the email address you'd like to cancel ...
I Mailed a Check but My Account Still Shows Unpaid
I Mailed a Check but My Account Still Shows Unpaid If you mailed a check and your account still shows a balance, don't worry — this is usually just a timing issue or a check sent to the wrong address, and it's easy to sort out. The Most Common Cause ...
How Do I Pay by Check?
How Do I Pay by Check? While we recommend paying online for the fastest, easiest experience, we understand some customers prefer to pay by mailed check. Here's how that works. What You Need to Know Check payments include a $10 processing fee, which ...
I Paid My Old Provider Directly — Why Does My Account Still Show a Balance?
I Paid My Old Provider Directly — Why Does My Account Still Show a Balance? If you sent a payment to your previous provider (for example, Metronet, Vexus, USFamily, or NTS) around the time your email moved to SaveMyService Hosting, that payment may ...
Trouble With the Online Payment Link or Portal?
Trouble With the Online Payment Link or Portal? If a payment link isn't working, or you're not sure how to find or use your online billing portal, this article covers the most common issues and how to fix them. Finding Your Payment Portal From the ...
I Think I Was Charged Twice — What Should I Do?
I Think I Was Charged Twice — What Should I Do? Our billing system is automated, and on rare occasion it can issue a duplicate invoice or charge for the same service period in error. If that's happened to you, we're sorry for the confusion — it's a ...
Why Am I Being Billed Again After I Just Paid?
Why Am I Being Billed Again After I Just Paid? If you recently paid an invoice and then received another one right after, it can understandably feel like a mistake or a duplicate charge. In many cases, though, the first invoice was a normal ...
Is This Invoice or Billing Email Legitimate?
Is This Invoice or Billing Email Legitimate? If a billing email or invoice from us feels off — maybe it mentions an unfamiliar company name, or just seems like something a scammer would send — it’s always smart to double-check before paying anything. ...
Why Did I Get an Invoice From a Company I Don't Recognize?
Why Did I Get an Invoice From a Company (SaveMyService Hosting) I Don’t Recognize? If you received a billing invoice mentioning a name like Metronet, Vexus, USFamily, NTS, or a domain like vexusfiber.net, and it caught you off guard — you’re not ...
Why Am I Getting "Mailbox Almost Full" Messages? (And What to Do About It)
Why Am I Getting “Mailbox Almost Full” Messages? If you’ve received an email letting you know your mailbox is approaching its storage limit, don’t worry — this is a friendly heads-up from our mail system, not an error. It’s giving you time to either ...
Popular Articles
Outlook Classic - How to Connect Your Email Account via IMAP
Overview This guide walks you through adding your email account to the classic Microsoft Outlook desktop app (Outlook 2016, 2019, 2021, and Microsoft 365 Classic) using IMAP. IMAP keeps your messages synchronized between the server and all your ...
Mozilla Thunderbird - How to Connect Your Email Account via IMAP
Overview This guide walks you through adding your email account to Mozilla Thunderbird using IMAP. IMAP keeps your messages synchronized between the server and all your devices, so anything you read, send, or file in Thunderbird is reflected ...
iPhone or iPad - How to Connect Your Email Account via IMAP
Overview This guide walks you through adding your email account to the built-in Mail app on an iPhone or iPad using IMAP. IMAP keeps your messages synchronized between the server and all your devices, so anything you read, send, or file on your ...
Android (Gmail App or Samsung Email) - How to Connect Your Email Account via IMAP
Overview This guide walks you through adding your email account to an Android phone or tablet using IMAP. IMAP keeps your messages synchronized between the server and all your devices, so anything you read, send, or file on your Android device is ...
New Outlook for Windows - How to Connect Your Email Account via IMAP
Overview This guide walks you through adding your email account to the new Outlook for Windows using IMAP. IMAP keeps your messages synchronized between the server and all your devices, so anything you read, send, or file in Outlook is reflected ...